City Fix: Municipal Services Platform

The Bureaucracy Problem Councils waste thousands of pounds annually on inefficiency. Citizens report the same pothole ten times, creating ten duplicate work orders. Dispatchers are overwhelmed by phone calls, and there is often no proof that a reported issue was actually fixed. The system was fragmented and expensive. The Solution I engineered a unified ecosystem that connects all stakeholders in real-time: For Citizens: A simple "Snap and Send" app to report issues like flooding or potholes with GPS accuracy. For the Council: An intelligent dashboard that detects duplicate reports based on location. If three people report a pothole within 10 meters of each other, the system automatically merges them into one job, preventing wasted trips. For Field Engineers: A specialized app for the crew on the ground. I built it to work Offline-First, ensuring they can view jobs and upload data even in rural areas with poor signal. The "Evidence Gate" (Accountability) The most critical feature I built was a digital "lock" on closing tickets. In the past, jobs could be marked "Done" without proof. I implemented a strict validation rule: A Field Engineer cannot mark a job as resolved without uploading a photo of the completed repair. This creates a digital paper trail (Before vs. After photos) that allows Quality Auditors to verify the work remotely, ensuring tax money is spent correctly. Key Takeaway This project taught me how to solve logistical problems with software. The challenge wasn't just writing code; it was designing a workflow that prevents human error and enforcing strict standards through the user interface.